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FAQs

I am an international customer, how do I change currencies? 

Urban Belka offers Free Worldwide Shipping to customers around the world. All of the products on our site are in USD. You can change currencies at the top right-hand corner.

What payment methods do you accept?

Here at Urban Belka, we offer many different payment methods. We accept Visa, MasterCard, Discover and American Express cards. We also take PayPal and store credit in the form of e-gift cards. 

How long does it take to process returns?

Returns are processed within 2-5 business days after your item(s) are received into our warehouse. Once your return has been processed, we will issue a refund back to your original method of payment. 

Does Urban Belka offer Exchanges?

Urban Belka does not offer exchanges. We offer refunds for items that have been returned. 

Does Urban Belka offer refunds? 

Urban Belka offers refunds if the item has been returned. If an item is defective and or missing, Urban Belka will offer refunds for the item. Please contact the customer service department at support@urbanbelka.com and a refund will be issued.   

How do I find out what my size is?

You can find our size chart here.

Still, have a question that hasn't been answered? Send us an email at support@urbanbelka.com

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